If you are experiencing issues with your charger, the next steps depend on who is responsible for the product and whether it is still within the warranty period. Below you will find an overview of who to contact in different situations.
1. The charger was purchased from Wattif EV
If you bought the charger directly from Wattif EV, we recommend contacting us for troubleshooting if this has not already been done. If the charger is still under warranty, Wattif EV will handle further follow-up.
2. The charger was purchased from another supplier (for example an electrician)
If the charger was bought from an external supplier, electrician or third-party reseller, they are normally responsible for troubleshooting and warranty. If the charger is still powered, shows error codes or can be accessed remotely, you may still contact Wattif EV first for guidance and initial diagnostics.
3. Not sure where the fault is?
If it is unclear whether the issue is caused by the charger itself, the installation or other equipment, the supplier or installer can contact Wattif EV for technical assistance. We recommend doing this before any on-site visit to avoid unnecessary waiting time and costs.