Privacy policy

This privacy notice includes important information about your personal data, and we encourage you to read it carefully.

We care about the security and privacy of the personal data you share with us, and we care about your privacy. Accordingly, Wattif EV AS guarantees the right of privacy and protection of your personal data and we ensure this by taking the highest measures when handling and collecting any personal data, in full compliance with applicable laws and regulations, including EU regulation 2016/679 of the European Parliament (GDPR) and Norwegian legislation.

This privacy policy describes how, and to what extent, Wattif EV AS collects and processes your personal data when you use our services, including use of our website and mobile app for Android and iOS.

1. Data controller

On behalf of Wattif EV AS (reg.no 928 054 705), the CEO is the data controller for the processing of personal data regarding your use of our services.

2. What personal data do we collect and use?

We collect personal data for use only in the context of the services provided by us to you as a user. Such data may be used to identify you, contact you, provide services and adequate support to you, and/or improve the services provided to you.

Depending on the legal basis including the purpose for our processing, we may collect the personal data as described below:

a) Personal data about you as a user

When you use our charging services, we will process your name, phone number, email address, account information, payment card number, transaction history, place, time and duration of the services used, as well as charging consumption and consumption pattern. Further, we collect location data on where our charging service has been used (service usage data). We do NOT track the location of our users. We also collect information on the Operating System (OS), browser and device type used by you when using our services (hereinafter referred to as “device data”).

In addition to using personal data to provide services to you, we process your personal data to create statistics about usage on an aggregated level and to improve our services and products so that we are able to provide you with the best possible services. Our legal basis for processing personal data related to users are based on the performance of your contract with us and/or because it is necessary for the purposes of our legitimate interests in improving our products and services for a better customer experience.

b) Use of personal data to send you newsletters/marketing e-mails

When you subscribe to our newsletter, we collect your e-mail address to be able to send you the newsletters, if you have given your consent to this. You can unsubscribe at any time following the instructions at the bottom of the received newsletter.

c) Use of personal data when you use our contact form, or send us a message or an e-mail

When you fill out any of our contact forms, or send us a message or an e-mail, we collect your name, phone number and e-mail address to contact you, if you have given your consent to this.

d) Use of personal data when you download our online resources and reports

When you download any of our online resources and reports, we will collect your e-mail address, if you have given your consent to this.

e) Use of personal data when you apply for a job with us

When you apply for a job with us through our website, we use a job application portal operated by an external service provider on our behalf, for processing and handling your job application. When you apply for a job with us, the service provider collects your general contact information, CV, information about your education, competencies and skills, career and work experiences, and other relevant information such as your picture, social security number, job certificates, work permit, work history, reference and other relevant background information if requested by us.

For relevant candidates the above-mentioned information will be forwarded to us by the external service provider. We will use this information to determine your eligibility for the job and select the right candidate for the position in question. If you have given your consent to this, we may also retain your data for the purpose of identifying you as a potential candidate for future suitable vacancies and/or to inform you of future suitable vacancies.

f) Use of personal data as part of mergers and acquisitions

We may process personal data, including in relation to users of charging services, for the purpose of carrying out mergers and acquisitions etc., taking place as part of the development of our business. Such processing activities may include personal data such as name, address, email, phone number, charging point ID, and parking space number. Processing activities may include the collection from and/or disclosure of personal data to third parties we do business with, for example if Wattif is taking over operations previously offered by another company.

3. How do we collect your personal data?

We collect personal data from you when you register or enter information on our website or our mobile app, subscribe to newsletters/marketing e-mails, fill out a form or contact us by e-mail.

Device data, usage data and other data related to the way you use our services are collected in an automated manner and through system logs.

In relation to mergers and acquisitions, we may also, in specific situations, collect personal data from or disclose personal data to third parties we do business with.

4. The legal basis for processing of your personal data

The processing of data mentioned under section 2 a) above is used to fulfil the agreement with you regarding our services. The basis of this processing is GDPR Article 6 (1) (b), which concerns data processing necessary to conclude or perform a contract with the data subject.

If you have given your consent to personal data being used for other purposes described in this privacy policy, such as marketing emails and the use of certain cookies, cf. sections 2 b), c), and d) above, and section 8 below, then the basis of this processing is GDPR Article 6 (1) (a), concerning data processing based on consent. You may withdraw your consent to such use at any time.

If you are a job applicant, the processing of data mentioned under section 2 e) above is used to take necessary steps prior to entering into a contract with you. The legal basis for this processing is GDPR Article 6 (1) (b).

We may also process personal data when it is necessary for the purposes of the legitimate interests pursued by us and/or a third party. The basis of this processing is GDPR Article 6 (1) (f). On this basis, data pertaining to you as a customer of our services may, for example, be used to improve the services as described in the second indent of section 2 a) above. Furthermore, we may process relevant and necessary personal data in relation to mergers and acquisitions taking place as part of the development of our business as described in section 2 f above.

5. Disclosure of personal data to third parties

As a rule, we do not share personal data with parties outside the European Economic Area (EEA).  Anonymized usage data is shared with third parties that provide us with analysis and intelligence tools with regard to improving our services.

In order to fulfil our obligations as agreed with you, we may occasionally need to share your personal data with third-party operators. For example, this may occur when you use a charge point operated by another provider, who may process data on our behalf under their roaming agreement with us. We will ensure that such third-party operators are subject to appropriate data processing agreements ensuring that your personal data is processed in compliance with applicable laws and regulations, as well as with this privacy policy.

We do not share, sell, transfer or otherwise disclose personal data to any other third parties unless and to the extent that we are legally obliged to disclose personal data pursuant to mandatory law.

6. Storage and erasure of personal data

As a general rule, we will delete personal data when they are no longer necessary in relation to the purposes for which they were collected or otherwise processed.

Physical copies of contracts and contractual documents containing personal data are stored for 10 (ten) years after the end of the contractual obligation between Wattif EV and the user, and thereafter erased.

Personal data received from you or collected in connection with our services to you, and which are not related to contracts or contractual documents, are stored in our active user register for a maximum of three years from last contact or use by you, and thereafter erased.

Data we are obliged to keep according to the Norwegian Accounting Act (in Norwegian: Bokføringsloven) will be stored for up to 5 years, in accordance with the requirements of the law, and thereafter erased.

7. Information security

When collecting and handling your personal data, we follow strict standards with regard to the privacy, security and protection of such data. We have implemented the necessary organizational and technical measures to avoid any unwarranted access, loss or unauthorized use of your personal data, including both physical and virtual access control.

8. Cookies

a) What is a cookie?

A cookie is a small file that is temporarily placed on your hard drive. Cookies allow web applications to respond to you with tailored content and operations, and they allow us to analyze web traffic.

b) Why do we use cookies?

We use cookies to collect data and analyze the performance of our website. These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. We are not able to identify the user based on this information.

c) What kind of cookies do we use?

 The cookies used on our website are grouped into the following categories:

Necessary

Necessary cookies are essential for the website to function properly. This category only includes cookies that ensure basic functionalities and security features of our website. These cookies do not store any personal information.

Analytics

Analytics cookies help us understand how our visitors interact with our website. They help us understand the number of visitors, where the visitors are coming from, and the pages they navigate. The analytics cookies collect this data and report them anonymously.

d) How do you manage the cookie settings?

You can block and adjust the settings for cookies in your browser settings. This may impact the functionality of websites and the user experience. See www.aboutcookies.org for more details.

9. Your data protection rights

You have the following data protection rights:

a) The right to access – You have the right to request copies of your personal data.

b) The right to rectification – You have the right to request that we correct any incorrect or inaccurate information about you. You also have the right to request us to complete the information you believe is incomplete.

c) The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

d) The right to restrict processing – You have the right to request that we restrict the processing of your personal data under certain conditions.

e) The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

f) The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we will respond to you within 30 days.

10. Changes and amendments to our privacy policy

 We may from time to time and without prior notice make changes and amendments to this privacy policy. All changes and amendments are effective from the time they are published. We encourage users and other visitors to regularly check www.wattifev.com/privacy for any changes to the privacy policy.

Any material changes to this privacy policy will be notified to users either via e-mail or with a message in the mobile app.

11. Third parties and social media

This privacy policy does not address or govern the privacy practices adopted by third parties on third-party websites or in relation to third-party services that may be accessible through use of our website, including social media.

12. How to contact us

If you have any questions or comments relating to this privacy policy or want to exercise your rights, please contact us:

E-mail: helpnor@wattif.com.

Address: Tollbodallmenningen 5 5004 Bergen, Norway

13. How to contact the appropriate authority

 Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Norwegian Data Protection Authority (In Norwegian: Datatilsynet):

Email: postkasse@datatilsynet.no

Address: Datatilsynet, P.O. Box 458 Sentrum, 0105 Oslo, Norway

Wattif EV Destination Charging – Terms and Conditions

Wattif EV Destination Charging is a service offered and managed by Wattif EV AS with registration number 928 054 705 (“Wattif EV”).

Wattif EV offers charging service for owners of hybrid and electrical cars. Charging of your vehicle at Wattif EV charging station (the “Service”) is made available in the app by Wattif EV or our partners charge point operators (the “CPO”)

Your access and use of the Service are subject to these Terms and Conditions (“Terms”).

1. Access to the Service

1.1 Authorized users

Users must be 18 years of age in order to use the Service. Your access to the Service is personal, and by giving third parties access to the Service you are fully responsible, both legally and financially, as well as fully responsible for the use being in compliance with the Terms. You are also responsible for ensuring that those who use the Services on your behalf, are familiar with the Terms.

1.2  Access to and use of the service

In order to gain access to Wattif EV destination charging, you must first create a user account. Creation of a user account is done directly in the app or it can be prepared. The app is available for download through Appstore and Google Play as Wattif Ev – Destination charging (the “App”).

The creation of a user account requires registration of certain personal data. To identify you, we may use your telephone number or e-mail address to verify your account either by an SMS or e-mail containing a unique code that provide access. To complete Charging Sessions (defined below), payment must be made via the wallet or payment card instantly. The card has to be registered in the App, and can be used to top the wallet. Currently Visa and MasterCard are accepted. Please note that the card details are not stored in the App. They are stored with the payment provider; Stripe LTD which is PCI DSS compliant (International standard for payment security).

Once a user account has been created and the Terms have been accepted, the Services are made available. This includes access to the Services provided by Wattif EV and CPO. Available Charging Points (“CP”) and any conditions applicable for a Charging Session will be visible in the App at all times.

When using navigate to CP in the App, the navigation apps installed on the device are shown. Wattif EV have no responsibility for route planned or chosen.

2. Terms of use of Wattif EV Destination charging

Wattif EV has been developed to create optimal charging experience for the user. All users of Wattif EV destination charging are therefore obliged to only use the Service in accordance with its purpose and shall at all times refrain from:

1.    Decompiling or otherwise attempting to obtain or access the source code of the software components in the App.
2.    Using the App to send any kind of unsolicited messages.
3.    Extracting or otherwise collecting other users’ information or data without their consent.
4.    Transferring or posting illegal, immoral, libellous, offensive, threatening, vulgar or obscene material.
5.    Transferring material containing software viruses or malicious software code, files, scripts or programs.
6.     Interfering with or undermining the integrity of the App or information stored therein.
7.    Attempting to gain unauthorized access to the App or certain parts of the App.
8.    Interfering with other users’ use of the App, or
9.     Other irregular use of the purposes that are contrary to law or these Terms.

3. Payment and Prices for Charging Sessions

3.1 Payment terms

Payment for Charging sessions is done directly through the App by immediate debit or reservation of payment on the user’s account after the Charging Session has ended. Charging will not be possible without a valid card or positive balance in the wallet. If the user is without account coverage after Charging Session, or there are other factors that prevent correct payment, Wattif EV reserves the right to send an invoice with a payment due date. In the event of non-payment, Wattif EV also reserves the right to block parts of the entire Service without further notice.

All your Destination Charging Sessions, including charging and payment history, will be available in your user account in the App.

3.2  Prices

The current starting price will be visible in the App before you start a Charging Session. The price may vary depending on the cost of electricity and other factors during the Charging Session. As Wattif EV may provide access to CP outside Wattif EV’s network with different CPO, the final price will vary depending on the CPO’s prices and length of the Charging Session. At the end of the Charging Session, the final price is made visible in the App. Depending on country specific requirements there may be other information available as well.

3.3  Wallet

Our e-wallet is called the User Balance, and it functions as a virtual amount of money that users can use to pay for their charging sessions. Adding money to the User Balance can be done in several ways, such as purchasing a Top-up package, redeeming a voucher or a promo code. If a user has both a balance and one or more credit cards available, the system will always prioritize using the balance first. The User Balance offers a convenient and secure way for users to manage their funds and pay for charging sessions with ease. Refund of the balance from a wallet is possible, but will incur fees.

4. Additional services

Wattif EV may offer additional services to the user like parking or other services related to electrical vehicle, parking and charging. Depending on the use pattern and user history, the user may be offered bonus, promotions and other benefits.

5. User responsibility

The User is responsible for his user account. This means that you must keep the information stored in your user account up to date and protect your account from unauthorized access, especially by keeping your password safe and inaccessible to third parties. We therefore assume that all actions performed in the App are done by you, and that your information stored within the App is correct. Should you still experience any suspicious activity on your account, please contact us immediately by using the information given in section 8 Communication.

Users must ensure that Charging Sessions are performed according to instructions given in the App or at the CP. When it comes to Charging Sessions, please note that Wattif EV may not have entered into agreements with those who own the properties where the CPs are located, and that some CPs may be located in areas where special parking rules apply. Users are therefore always responsible for checking and complying with the parking rules at each CP.

6. Limitation of Liability

Wattif EV does not guarantee continuous or uninterrupted access to the Service. To the extent that it is practical, we try to provide information about reduced availability. Wattif EV cannot be held responsible for the Service temporarily being either completely or partially unavailable due to maintenance or other reasons, and Wattif EV makes no warranties for function and availability. Wattif EV will, to the extent that is practical, try to provide information about reduced availability. Wattif EV cannot be held responsible for any consequences, damages or losses as a result of the Service not being available.

During a Charging Session, Wattif EV assumes that the User’s vehicle, including charging port and plug, battery and other components of the vehicle relevant to the Charging Session works without any problems. These matters are beyond Wattif EV’s control, and we are therefore not responsible for any damage to the vehicle that may occur during a Charging Session.

Wattif EV will only compensate for direct losses due to the use of the Service as a direct consequence of gross negligence from Wattif EV. Wattif EV is under no circumstances responsible for indirect losses.

7. Processing of Personal Data

In order to offer the Service, Wattif EV must process personal data about you and other users of the Service. You will find information about how Wattif EV processes your personal data while using the Service in Wattif EV’s Privacy Statement. The Privacy Statement is available at https://wattifev.com/app/privacy

8. Communication
For any problems at the charging station, users can call customer support:

Telephone:

SWE:   +46 771-555 100
GBR:   +44 1975968032
DEU:    +49 32221851798
NOR:   +47 55 50 00 24
AUT:    +43 720116340
IRL:      +353 818005213

9. Change of Terms

At times Wattif EV will need to make changes in these Terms, for example due to technological developments, new functionality or changes in payment terms. Some changes may be made without notifying you. However, we will notify about changes that have an impact on your use of Wattif EV within reasonable time before the change is implemented.

 10. Right to Withdrawal

You have the right of withdrawal from any agreement made with us. The right of withdrawal applies for 14 days from the day you entered into the agreement. Use the following email address to inform us if you wish to withdraw.

Austria:           helpaut@wattifev.com
Germany:        helpdeu@wattifev.com
UK:                  helpgbr@wattifev.com
Ireland             helpirl@wattifev.com
Sweden:         helpswe@wattifev.com
Norway:          helpnor@wattifev.com

You will still be able to use our app to charge your vehicle immediately after you enter into an agreement with us.

You agree that you will not get a withdrawal on power consumed, and other services you may have used before you invoked the right of withdrawal. If you have already started to use the app at the time of your withdrawal from the agreement, Wattif EV reserves the right to demand that you cover all direct costs incurred when using the Service, and that any discounts you have received as a result of using the Service are taken into account in the final statement.

11. Choice of Law and Resolution of Disputes

The Terms are subject to and must be interpreted in accordance with Norwegian law.

If a dispute arises between the User and Wattif EV, an attempt must be made first to solve the case amicably. If an amicable agreement cannot be reached, the dispute may be brought before the Norwegian Consumer Council, who can process the case between you and Wattif EV. If you would like to make a complaint to the Norwegian Consumer Council, please refer to the following webpage: https://www.forbrukerradet.no/klageguide/.Alternatively, the dispute may be brought before the ordinary courts of Norway, with Bergen District Court as first instance.

16.09.2024